Return & Refund Policy

Step 1

Please email our customer service team at service@odcarbon.com within 20 days of receiving your order. Include a detailed description of the issue along with clear photos of the product. Our team will review the details to determine eligibility for a return or exchange. (Requests made after 20 days cannot be accepted for return or refund.)

 

Step 2

Buyers only need to submit the required materials as outlined below, and we will promptly arrange for a product replacement or a return and refund. All related costs will be covered by our company.

1) Provide clear photos of the damaged product.

2) Record a video showing the destruction of the defective or unfit product.

 

Once our customer service team confirms the issue, we will immediately arrange a replacement or refund for the product. We are committed to providing after-sales solutions that ensure complete customer satisfaction.

 

Cases Eligible for Return or Replacement:

• Defective, missing, or incorrect items will be replaced free of charge.
• Items manufactured in the wrong size cannot be properly installed or fitted onto the intended vehicle.
• Products that significantly differ from the description can be replaced or refunded.

Please note: Minor color variations between product images and the actual items are inevitable and do not qualify for return or refund services.